ECI DCA is designed to work on most networks with no additional configuration, but if the network has connection restrictions in place (such as restrictive firewall and/or proxy), the firewall/proxy settings may need to be adjusted to allow ECI DCA to connect to the services listed on this page.
Inbound Connections
There are no inbound connections from the internet to ECI DCA.
Outbound Connections
| Service | Port | Connection To |
|---|---|---|
| Data Upload | 443/tcp (HTTPS) | Your Printanista Hub Server |
| Software Updates | 443/tcp (HTTPS) | ECI Updates Server |
| Registration (fallback) | 53/udp (DNS) |
Local Network DNS server (primary) ECI Updates Server (fallback) |
Printanista Hub Server
All collected data is sent to the Printanista Hub server where it is made available for reporting and alerting. ECI DCA connects to your Printanista Hub server using HTTPS (port 443/tcp). Please contact your ECI solution administrator for information on domain names and IP address(es) used by your server. This connection is protected by industry standard TLS (Transport Layer Security).
This connection stays open the entire time ECI DCA is running. Normally a WebSocket connection is used, but in some situations ECI DCA may fall back to using either server-sent events or HTTP long polling.
ECI Updates Server
ECI Updates Server is a service run by ECI Device Management to facilitate DCA registration, automatic software updates, and DCA installations (this site), and is required for ECI DCA operation. Note that ECI DCA doesn't send any collected device or configuration data to ECI Updates Server.
Software Updates
ECI DCA auto-updates itself by downloading updates published on https://updates.printanista.net/. Connections are always made on the standard HTTPS port 443/tcp.
Registration
ECI DCA uses DNS requests to *.reg.pf-d.ca to register. It will first try to do this using the local
network DNS servers, and then fall back to talking directly to ECI Updates Server IP addresses (using port 53/udp).
The firewall only needs to permit this connection to ECI Updates Server if local DNS server(s) don't resolve the registration requests.
Service Region
ECI DCA is routed to the region to which it has the lowest network latency and based on service availability. In certain locations, the region being used may change over time as activity on the global internet infrastructure can affect latency.
Support
Please contact ECI Support if you have additional questions about connectivity or are running into any registration or installation problems.